At the 2017 D23 Expo, guests were treated to an announcement that Cast Members had been working on for months in secret, the Service.

Let’s look at what you should know about this new offering at Walt Disney World

It’s a point-to-point transportation service in which guests arrange their own private “Minnie Van” from the LYFT App and are driven where ever they want to go on Disney property.

The vehicles are adorable! They bring to life the personality of Minnie Mouse in each van, with a very distinct look.

The Numbers

The vans seat 8 guests across 3 rows.

It’s a flat $25 fee to use the service. *The price was raised from $20 in February 2018


Compare the Minnie Van Service with UBER

The big difference is that with Minnie Van, you’re able to be dropped off in previously under-utilized and off-limit areas that were reserved for Disney Transportation. This is a big win, especially if you’re going to the Magic Kingdom, as they drop you off directly at the Bus Transportation Hub, vs UBER which can either drop you off at the Contemporary or at the Transportation and Ticket Center.

Pricing, it’s still cheaper to use UBER (or LYFT), but having this option will actually help guests who may be dealing with issues like Surge Pricing or times when there are no pick-ups available, which happens from time to time).


FAQ

Will you be able to go from Disney to Universal?

No. For the time being, the Minnie Van service will only transport guests around the Walt Disney World Resort.

Is it a 24-hour service?

Currently, the service is available from 630am til 1230am, although we are expecting the service to adapt to the park hours during prime season.

Can any guest use the service?

The vehicles are currently only available for pick up at select resorts, although once the system rolls out completely, guests can be picked up and dropped off anywhere.

  • Disney’s Yacht Club Resort
  • Beach Club Resort
  • BoardWalk Inn
  • Disney’s Wilderness Lodge
  • Copper Creek Villas and Cabins
  • Boulder Ridge Villas @ Wilderness Lodge

Is the Minnie Van wheelchair accessible?

Yes, there are vehicles that are specially made for the service that are wheelchair accessible.

Is the Minnie Van good for families?

Absolutely! The vehicle comes with two child car seats, in which the drivers have been trained on the utilization procedures to speed up the service. Car Seats are free with the service, vs other services where you’ll actually see an addition surcharge.


What to Expect

When you initially open up your Lyft app on Disney Property, you’re able to choose the options (Lyft, Plus or Minnie Van Service). The Minnie Van will always cost a flat rate of $20, so always keep that in mind as you’re going through the process.

You’re able to choose the pick-up location, and then request the service. Once you initialize payment, the car is requested.

The app is similar to Uber, where it will actually show you the location of the car once it’s accepted your call. Along with the license plate number, the graphic also gives you the number of the car, which will definitely help avoid any confusion for guests or drivers.

When the driver is at the location requested, you’ll then receive a phone call letting you know that your chariot has arrived and then you’re ready for your adventure. If you require a special vehicle (ECV or Wheelcare), this is your chance to make that request.

Sit back and enjoy the conversation and the experience. Remember, these drivers are real Disney Cast Members from multiple areas of business (transportation, guest relations, etc), so they’ll give you that extra Disney Magic along the way.

When you arrive at your location, you’re able to process a tip for the driver and rate the ride. Keep in mind that the cast members are hourly, so it’s completely up to you whether or not you’d like to express your gratuity.


For More Information, guests can visit the Bell Services Desk at the participating Disney resorts.

Source: Disney Parks Blog


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